Welcome to Manufact Technical Writing Inc.
Great customers, great employees, and great products deserve great documentation.
 We enjoy helping people… |
 to learn new things… |
 and watching new knowledge take flight. |
How do you measure quality in documentation? Documentation should be USEFUL, delivered on time, and produced within the budget.
What is your documentation doing for you right now? Does it:
• Promote safety and due diligence?
• Establish standard best practices?
• Make people happy and productive at work?
• Help to achieve business goals?
We have over ten years of experience. We offer:
• standard operating procedures
• operation and maintenance manuals
• job aids, handbooks, and training materials
• technical illustrations
• quality assurance procedures and document control
• custom deliverables
How will you learn about our needs?
We will meet with you to discuss your needs. We will ask you a series of questions and we will listen to your answers. Sample questions may include:
What is the business goal of the documentation?
Examples: reduced number of service calls, improved safety records, increased productivity.
Who will use the documentation?
Examples: Customers, employeers, contractors.
What do they already know?
Examples: Basic to expert knowledge.
What do you want them to know?
Examples: Proper operation and maintenance procedures.
What do they need to know first?
Examples: Important health and safety information.
What is the end deliverable?
Examples: Operator’s Manual, and job aids in Adobe Acrobat .pdf format.
When do you need it?
Examples: Yesterday, next month, when the product ships.
How will you learn about our product?
You and your employees are the experts. To give you the results you want, we will need reasonable and timely access to relevant information. For example, we may need to visit the site, observe a demonstration of the product, and interview your subject matter experts. We will also review drafts of the documentation with your team.